Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Gilma Service Centers website and your requests for appliance-related services ("Services").

In these terms, "we", "our", and "us" refer to Gilma Service Centers, and "you" or "customer" refers to a person using our website or requesting our Services.

By using this website or confirming a service booking, you agree to the terms applicable to that use or booking, subject to your rights under applicable law.

2. Services Offered

We provide or arrange kitchen appliance services in Bangalore, which may include:

• Kitchen chimney installation, repair, and maintenance.
• Built-in hob and gas stove services.
• Cooktop inspection and servicing.
• Dishwasher installation and repair.
• Cooking range and built-in oven services.
• Other appliance-related services confirmed by our team.

Service availability depends on the appliance, nature of the problem, location, technician availability, and any applicable manufacturer requirements.

3. Service Bookings and Appointments

• You must provide accurate contact details, service address, appliance information, and a description of the issue.
• A submitted enquiry or booking request does not automatically guarantee a confirmed appointment.
• Appointment times are estimates unless explicitly confirmed by our team.
• We may contact you to confirm details, discuss availability, or clarify the service required.
• Please ensure that an authorised adult is available at the service address when required.

4. Inspection, Estimates and Additional Work

The final nature and cost of a repair may depend on a physical inspection, appliance condition, parts availability, and the work required.

• Any initial estimate based on a phone call, message, or online enquiry may change after inspection.
• Additional work or replacement parts should be explained to the customer before proceeding.
• Additional charges should be approved by the customer before the additional work is undertaken.
• If a repair is not feasible, we may explain the available alternatives.

5. Service Charges and Payments

Service charges, inspection fees, labour costs, spare-part prices, taxes, and other applicable charges will be communicated as appropriate for the service requested.

• Customers are responsible for paying agreed charges for authorised work.
• Spare parts, transportation, installation, or other items may be charged separately where disclosed and applicable.
• Payment methods and payment timelines will be communicated at the time of booking or service.
• Any applicable invoice or receipt will be provided in accordance with our business practices and legal requirements.

No term in this section removes any consumer rights available under applicable law.

6. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as early as reasonably possible.

We will communicate any applicable cancellation, inspection, or visit charges before they are imposed. If our technician needs to reschedule, we will endeavour to inform you and arrange another suitable appointment.

Any refund or cancellation arrangement will be subject to the terms communicated for the particular booking and applicable law.

7. Warranty and Service Guarantee

Any warranty or service guarantee for labour or replacement parts will apply only if its scope, duration, and conditions have been communicated to the customer in writing or on the applicable invoice.

Manufacturer warranties are governed by the relevant manufacturer's terms. Our service does not automatically extend, replace, or guarantee a manufacturer's warranty.

Nothing in these terms excludes a warranty, remedy, or consumer protection that cannot legally be excluded.

8. Customer Responsibilities

You agree to:

• Provide accurate information about the appliance and reported fault.
• Ensure reasonable access to the appliance and the service location.
• Inform our team about known safety concerns, existing damage, or relevant installation issues.
• Keep children and pets away from the work area during servicing.
• Follow reasonable safety instructions provided by the technician.

9. Appliance Safety

Appliances involving gas, electricity, heat, or ventilation can present safety risks. Customers should not attempt hazardous repairs themselves.

If you suspect a gas leak, avoid operating electrical switches or ignition sources, leave the affected area when safe to do so, and contact the appropriate emergency or authorised gas service provider.

Any work involving gas or electrical connections must be performed by appropriately qualified or authorised personnel where required by law.

10. Parts and Availability

The availability of spare parts may depend on the appliance model, manufacturer, supplier stock, and product age.

Where a required part is unavailable, we will communicate the situation and discuss reasonable alternatives. Any alternative part or additional work should be agreed with the customer before installation.

11. Website Use and Intellectual Property

Website text, graphics, branding, photographs, and other content are protected by applicable intellectual property laws unless otherwise stated.

You may use the website for lawful personal purposes. You must not misuse the website, attempt unauthorised access, interfere with its operation, or copy protected material for commercial use without permission.

12. Third-Party Products and Links

The website may refer to appliance manufacturers, products, external websites, or third-party services. References are provided for information or convenience and do not necessarily imply endorsement.

Third-party products and services may be subject to their own terms, warranties, and policies.

13. Liability and Consumer Rights

We will exercise reasonable care in providing the Services we have agreed to perform. The outcome of a repair may depend on the appliance's condition, availability of parts, and other factors beyond our reasonable control.

To the extent permitted by law, we are not responsible for losses caused by inaccurate information supplied by a customer, unauthorised interference, or misuse of an appliance.

Nothing in these terms limits or excludes liability where such limitation or exclusion is prohibited by law, or restricts any mandatory consumer right.

14. Privacy and Personal Information

Personal information provided through our website or during a service booking will be handled in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy for details about the information we collect, how it may be used, and how to contact us with privacy-related requests.

15. Events Beyond Our Control

Appointment delays or interruptions may arise from circumstances beyond our reasonable control, including severe weather, transport disruption, supply shortages, emergencies, or government restrictions.

Where reasonably possible, we will communicate significant delays and discuss alternative arrangements.

16. Changes to These Terms

We may revise these Terms and Conditions from time to time. The updated version will be published on this page with a revised date.

The terms applicable to a specific booking may also be affected by separate written quotations, invoices, or service agreements accepted by the customer, subject to applicable law.

17. Governing Law and Disputes

These terms are intended to be governed by the laws of India. Any dispute will be handled by the competent forums or courts as determined under applicable law.

Nothing in this section prevents a customer from exercising any statutory consumer remedy or approaching an appropriate consumer dispute resolution forum.

18. Contact Information

For questions about these Terms and Conditions, bookings, or service arrangements, please contact: