Gilma Service Centers

1. Introduction

Gilma Service Centers ("we", "our" or "us") values your privacy. This Privacy Policy explains how we may collect, use, store, and protect personal information when you access our website, contact us, or request kitchen appliance installation, repair, maintenance, or related services. By using our website, you acknowledge this policy. Where consent is legally required, we will seek your consent separately.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact details: Name, phone number, email address, and other details you provide.
Service information: Appliance type, service requirements, preferred appointment times, and service address.
Communication records: Information you provide through contact forms, phone calls, email, or messaging platforms.
Website usage information: Browser type, device information, pages visited, and technical data that may be collected through cookies or similar technologies.

Please provide only information that is necessary for your enquiry or service request.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and service requests.
Schedule and coordinate service visits.
Contact you regarding appointments, updates, or follow-ups.
Provide customer support and improve our services.
Maintain website security and prevent misuse.
Meet applicable legal and regulatory obligations.
Send promotional communications where permitted by law and, where required, with your consent.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve the browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. If analytics or advertising tools are used, their collection and processing of data will be subject to the relevant settings, notices, and applicable requirements.

5. Sharing of Information

We do not sell your personal information. We may share relevant information when reasonably necessary:

With service personnel or authorised service partners to fulfil your request.
With website hosting, communication, analytics, or technical service providers supporting our operations.
When required by law, a lawful request, or a competent authority.
To protect our rights, website security, customers, or the public against fraud or misuse.

Any sharing will be limited to what is appropriate for the relevant purpose, subject to applicable law and safeguards.

6. Third-Party Websites and Services

Our website may contain links or integrations for third-party services, such as WhatsApp, social media platforms, maps, or external websites. Those services may collect and process information under their own privacy policies.

We do not control the privacy practices of third-party websites. We encourage you to review their policies before sharing information with them.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or loss.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, manage service records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

9. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, withdraw consent where processing relies on consent, or raise a concern about how your information is handled.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website and services are intended for people seeking appliance-related services. We do not knowingly request personal information from children except where permitted by applicable law and with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. Any updated version will be published on this page with a revised "Last updated" date.

Please review this page periodically to stay informed about how your information is handled.

Privacy Policy